Formerly known as CCSEI, Carre has led Contact Center Quality Monitoring in Indonesia for over two decades. DigiCCXI builds on that legacy—powered by 100 proven parameters that define excellence in digital experience.
CCSE™ monitor service quality continuously throughout 2024.
CCSE™ highlights authentic customer interactions to ensure deeper engagements.
Covering chat, app, social, and web interactions seamlessly.
How It Works
We gather verified digital interaction data through telco integration and customer feedback channels.
Our model measures your brand’s performance across key CX dimensions and benchmarks it against the industry.
Access your dashboard to explore metrics, identify opportunities, and take strategic actions backed by data.
The Benefits
Discover how DigiCCXI empowers your brand to make smarter, faster, and more customer-centric decisions through data-driven benchmarking.
Compare your performance against leading brands and set measurable CX goals.
Build loyalty through consistent, transparent, and satisfying digital experiences.
Uncover what matters most to your customers and prioritize impactful improvements.
Translate CX insights into measurable results for both customers and stakeholders.
FAQs
Find quick answers to the most common questions about DigiCCXI — from how we collect data to how your brand can join the benchmark.
